I'm sorry to hear you're having trouble with your TiVo box.
I've attempted to run diagnostics on the box but I can't seem to connect to it. If it's still offline then we'll need to send a technician to check it out for you. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.
Tech fan? Have you read our Digital life blog yet? Check it out