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Gold hd

sgt1
Tuning in

on ‎06-08-2021 18:38

Gold HD  is missing it lists on the programme guide and runs in +1 but a black screen with no sound in HD. I understand this has been an issue before no fix available.

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4 REPLIES 4

stevemorgan
Superfast

on ‎06-08-2021 18:49

Same here in Ayrshire, just a black screen
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newapollo
Very Insightful Person
Very Insightful Person
In response to stevemorgan

on ‎06-08-2021 19:10

Working fine on the 360 box in Teesside.

Nothing listed under Check Service Status for this area.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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japitts
Very Insightful Person
Very Insightful Person

on ‎06-08-2021 19:34

Fine for me with a V6 in the Bristol area.

Is anything reported on either the automated status line (0800 5610061) or the service status webpage? https://my.virginmedia.com/faults/service-status 

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Kath_F
Forum Team
Forum Team

on ‎09-08-2021 09:51

Hi sgt1, 

Thanks for your post and apologies to see you are having an issue with this. 

Please reboot your box for me and let me know if this is still an issue 🙂 

As it stands, there isn't anything raised for this so if you are still having problems, post back here so I can get this raised. 

Thanks,

Kath_F ✨
Forum Team

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