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Caz1432
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Free extras when joining nobody can help!!

When I joined virgin media I had a welcome gift of a speaker.. but the engineer knew nothing of it. Phoned virgin they know nothing of it altho it shows on my receipt for going to virgin.. who can I contact regarding this.. 🤔
Thank you
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Message 2 of 11
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Re: Free extras when joining know one can help!!

Hey Caz1432

Thanks for joining us on the forums and for getting in touch about the speakers you were offered at the point of sale Smiley Happy

Thanks too for joining us on the community- it's great to have you with us on the forums!

I've filled in the form for the Rewards Exceptions teams to take a look into this for you and I'll pop back in 2-3 days to check back in with you if this is in process for you or if we need further information for us to look into this on your behalf.

In the meantime, if you need anything else, just give us a shout or feel free to browse around the forums Smiley Very Happy


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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Message 3 of 11
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Re: Free extras when joining know one can help!!

Hi Caz1432

Thanks for allowing us the time to look into this for you.

The speakers should be sent to you this week and be with you by this Wednesday at the latest.

Keep us posted if they don't arrive by then for you.

Many thanks.


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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Caz1432
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Message 4 of 11
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Re: Free extras when joining know one can help!!

The speakers have not arrived yet. they were due last week..
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Message 5 of 11
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Re: Free extras when joining know one can help!!

Hi Caz1432,

 

Thanks for getting back to us!

 

Have they still not arrived? If not, I can pass this on to Karen to see if we can chase it up.

 

Speak soon Smiley Very Happy

 

Josh


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Caz1432
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Message 6 of 11
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Re: Free extras when joining nobody can help!!

No still not arrived.. did receive a email about 72 hours delivery to look out for another email. But still nothing has came..
Thanks for getting back to me..
Carrie
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Message 7 of 11
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Re: Free extras when joining nobody can help!!

Hi Carrie,

 

No problem, I'll have a chat with one of the guys when they come in tomorrow morning so we can get this escalated.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Message 8 of 11
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Re: Free extras when joining nobody can help!!

Hi Caz1432, 

 

Thanks for your patience on this one. 

 

Josh passed this over to me today to look in to for you. 

 

I've sent an email over to the Head of the Rewards Team for him to have a look in to this Smiley Happy 

 

Once they come back to me, I'll let you know what's happened. 

 

Thanks,

Kath_F
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Message 9 of 11
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Re: Free extras when joining nobody can help!!

Hi Caz1432, 

 

OK the team have come back to me to say that they have been waiting for stock to be refreshed. As it happens, you're first on the list to be processed later on today Smiley Happy 

 

You should get the speakers within a few days. 

 

Thanks,

Kath_F
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Caz1432
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Message 10 of 11
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Re: Free extras when joining nobody can help!!

Thanks for your help kath
Hopefully get them soon
Carrie ☺
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