Virgin Media Community

[wjk]

I have a newly installed Tivo box. I don't know which model it is because there's nothing on the box apart from the fact it's a Samsung. I am connected to cable and not the internet. My picture comes on, then it goes to a black screen and comes back on again. I've changed hdmi ports. I've restarted and re-booted. The problem persists. What do I do next? Thanks.

[LittleMick73]

Hi if you look at your bill it will tell you which box you have as it's hard to give the right advice unless people know.Regards Micky

[wjk]

Hi

Thanks.

There is no reference to the type of box on my bill, probably because it is a new installation.

All the paperwork I have refers to a TiVo box - it's the sleek looking one and not the chunky one.

As to the box itself - it's a Samsung, 500 GB, with no other information available.

I hope this helps. Thanks.

[Emma_C]

Hi Wjk, 

Did you manage to get this sorted?

If not let us know and we can have a closer look. 

Thanks. 

[wjk]

Hi

Thanks for your response.

Unfortunately the problem persists so I've stopped using the box.

Regards

wjk

[Gareth_L]

Hi wjk

Would you like me to have a look at fixing this box 

If you are paying for it, you may as well get it up and running 

Gareth_L

[wjk]

Gareth

Thank you for your response.

Any assistance would be appreciated. Thanks Kris

[Gareth_L]

Thanks for replying wjk,

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

[wjk]

Hi

The flashing picture has returned and I've run out of ideas to fix it.

Regards

[Martin_N]

Hi wjk, 

I'm sorry to hear this. 

Have you had chance to check over the cables to ensure they are all secure properly?

^Martin