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Error code S101

I can't restart my boxes after error code W02 it now gives error code S101 and the loading is stuck at 16%. Can any one on this Forum help ? I get no help from Virgin; thinking of going back to Sky!!!

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Re: Error code S101

I know you've posted this in the V6 section, but do you definitely have a V6 and not a TiVo? Check here if you're not sure 

I only ask because the TiVo has its internet & TV connection inbuilt down the same cable, the V6 needs two separate physical connections - one for TV, the other to your homehub for internet.

As per https://www.virginmedia.com/help/virgin-tv-error-codes/s101 & https://www.virginmedia.com/help/virgin-tv-error-codes/w02 these are indicating issues with your incoming connections.

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Re: Error code S101

They are Tivo boxes. The error still persists. I have contacted VM via phone, they havn't resolved the issue so I have been refered to the IT dept. who may or may not resolve the problem in a day or two.

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Re: Error code S101

I fear the IT department line may be an excuse to have got you off the phone, but without having heard the conversation it's hard to comment too much.

If you have a TiVo, there's really not much troubleshooting can be realistically done. On the front-left of the box there's 3 green lights, second from left has a "heartbeat" symbol next to it and is your "online" light indicating the status of the box. This should be solidly on, but I wouldn't be surprised in your case if it's flashing.

If so... that's a clear box/network fault and if the agent can't solve that while you're on the phone, an engineer visit or box replacement are the only sensible outcomes. If the online light is on, and the issue still persists, there may be more to this.

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Re: Error code S101

Didn't realise it was in the V6 group!! 

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Re: Error code S101


@bobbutler wrote:

Didn't realise it was in the V6 group!! 


Not to worry, I've moved it. Only ask because the V6 doesn't have internet built in unlike the TiVo, so sometimes the diagnostics & advice can differ.

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Re: Error code S101

So what do I do to rectify the problem? I've being reading other posts in the forum on the subject and it doesn't bode well. Are they faulty boxes that need to be replaced?

Bob

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Re: Error code S101

As I've posted above, pretty much.

There may be the odd time when an internal IT issue needs to be resolved, but in 99% of cases that a faults agent can't resolve this sort of error, an engineer visit (or box replacement) is usually the appropriate outcome.

If all else fails, the engineer can attempt activation themselves and then replace the box if and when it fails.

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Re: Error code S101

Hi bobbutler,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the issues you're having with the Tv boxes. 

 

I have taken a look on our side and we do need to investigate this further. 

 

I will private message you to get some details. 

 

^Martin

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Re: Error code S101

Hi Martin

The issue has been resolved by an engineer coming out and rectifying a slipshod installation. He found a loose connection in the inlet boxes (which weren't screwed to the wall during the installation, something I had not noticed until after the installer had gone!!). However the engineer who came on Sunday did a very good job -connected the loose wires in the inlet boxes and screwed them both to the nearby walls. Both boxes have give no trouble since that time.

I'm sorry it takes so long to find a person in the company that solve the problem.

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