First TiVo Box (downstairs) was installed by an engineer but second was left because I didn’t have a tv in my room at the time.
i have just plugged the 2nd box in and an error code 7400 is showing in the screen. I have run service checks and it’s all good. Tried calling but was in a queue for over 15mins.
As the box has been off the cable network, it has become de-activated and has to be re-activated.
You can persevere with the phone or wait here until the Virgin Media agents get round to you. They may be able to help.
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Thanks for posting and welcome to the community. Thanks for letting us know about the TV issue. I'll need to send you a PM to try to resolve this as it maybe something we can do here, but also may need an engineer visit to fix.
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Thanks for coming back to me Stacy, glad all is now fixed 🙂