Error Code 602

[WoahWoahUser]

I’ve been having constant problems with my second tivo box upstairs, the on demand has been having problems for months. Around 1 minute into any programme it will stop and say “this programme is currently unavailable” and spit out error code 602. Can anyone do anything to help? thanks in advance. 

[David_Bn]

Thanks for the update WoahWoahUser, 

Sorry this took an extended period of time to resolve but I'm pleased to see we have now been able to issue you with a new V6 box. 

Do please feel free to come back to us if you have any further issues with the set top box

Kindest regards,

David_Bn

[WoahWoahUser]

And it gets worse...

so my ‘V6’ box arrived today and once it’s turned on it starts running on the horizon platform with a TiVo remote in the box. 

[WoahWoahUser]

Going through the set up the first bit before the update was the horizon platform, but it looks like tivo now?! Can someone please tell me what is happening??

[WoahWoahUser]

The V6 box started up in horizon then ‘updated’ to TiVo. I still can’t access catchup and keep getting error V273. 

[japitts]

V273 is usually a connectivity related error. Is your box running V6 (Tivo) or V360 software?

Perhaps let's also ask the straight question - do you want to be running TiVo, or are you looking to migrate to V360?

I'm not passing comment on the relative merits of either, and - personal opinion alert - migrating will introduce more variables without solving the issues you might already have.

[WoahWoahUser]

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Perhaps let's also ask the straight question - do you want to be running TiVo, or are you looking to migrate to V360?

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So my problems been solved now the V6 booted up in a horizon looking software, but once i connected the V6 remote it updated to TiVo. I have no clue why it did that, but never mind. I don’t want to be using V360 it’s missing massive features such as All4, Series Link+, wishlists and so on.