Turned on the TiVo box this morning and there's an error saying 'Sorry, there seems to be a problem. To fix this please call us ....'. The code on the error is 7400. We can still watch channels 1-5 but this error is floating around the screen. We can't access any of the other channels. I've tried rebooting etc but nothing has worked so far. Thought I'd give the forum a go before I call. Any ideas?
I have exactly the same, error 7400. My TIVO box decided to do an update last night (as I was recording/watching a live program might I add). Now only freeview channels work, and it tells me i'm not subscribed to anything.
Welcome to the Community and thanks for posting on the Forum. I'm sorry to hear that you were experiencing a problem with your TiVo® services. I'm glad to hear that your TiVo® is now working, neecie12.
I have been able to access both of your accounts via your Forum details and run testing to your equipment.
Neecie12--your service looks good now. I'm not seeing any problems with the TiVo®.
Jlp311--your TiVo® looks fine now, as well. Please let me know if you are still having a problem with this.
We have this problem - the error message is floating around the screen and we have limited channels. Have just spoken to Virgin and have been told that someone has to come out and look at it and we have to be available during certain time slots, the latest of which being 4-7. If we are not here when they call we will be charged for the callout! Is there anything anyone can suggest to sort this out to avoid having to leave work early, race home and sit around for 3 hours?