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Distorted rewind & recording

AEMarshall
Joining in

on ‎21-03-2022 15:45

Can anyone help everything I record when played back is distorted sound & pictures also if I rewind a live program it is exactly the same 

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2 REPLIES 2

japitts
Very Insightful Person
Very Insightful Person

on ‎21-03-2022 17:30

That's the trademark symptoms of a hard drive with problems. It can't be repaired, and you'll need a replacement box.

Call into 150 (from a VM phone), 0345 4541111 (from any other phone) or wait here (may be a couple of days for a response) to arrange the engineer visit.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Ayisha_B
Forum Team
Forum Team

on ‎23-03-2022 20:11

Hi @AEMarshall,

Welcome to our Community Forums and thanks for your post. 

I am sorry to hear you're having this issue and @japitts is correct, this does sound like a issue with the hard drive. 

I'll pop you a PM now so we can confirm some details and take it from there 🙂

Please keep an eye out for the purple envelope icon in the top right hand corner of your page for my message.

Speak soon!

Ayisha_B
Forum Team

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