Menu
Reply
  • 11
  • 0
  • 0
Jeremy2
Tuning in
484 Views
Message 1 of 13
Flag for a moderator

Difficulty changing channels u

I have just bought a new Sony Bravia and every time I change channel on my remote the sound on the tv goes silent. I have to switch the tv off and on and the sound reruns until the next channel change. Does anyone have the same problem and has overcome it ?

0 Kudos
Reply
  • 591
  • 10
  • 38
Forum Team (Retired) Ben_N
Forum Team (Retired)
400 Views
Message 2 of 13
Flag for a moderator

Re: Difficulty changing channels u

Hi Jeremy2,

 

Sorry to hear this. Is this issue still occurring? 

 

Thanks

Ben_N

0 Kudos
Reply
  • 11
  • 0
  • 0
Jeremy2
Tuning in
398 Views
Message 3 of 13
Flag for a moderator

Re: Difficulty changing channels u

Yes this happens intermittently every day. Sometimes I have to switch the tv off to get sound

0 Kudos
Reply
  • 11
  • 0
  • 0
Jeremy2
Tuning in
397 Views
Message 4 of 13
Flag for a moderator

Re: Difficulty changing channels u

To add to my last point the problem arises when I change channel with the virgin remote

0 Kudos
Reply
  • 591
  • 10
  • 38
Forum Team (Retired) Ben_N
Forum Team (Retired)
393 Views
Message 5 of 13
Flag for a moderator

Re: Difficulty changing channels u

Do you use the Virgin Remote to control the TV as well or just the V6 box? 

0 Kudos
Reply
  • 11
  • 0
  • 0
Jeremy2
Tuning in
392 Views
Message 6 of 13
Flag for a moderator

Re: Difficulty changing channels u

I use the virgin remote to control the virgin box and the Sony remote to control the tv

0 Kudos
Reply
  • 11
  • 0
  • 0
Jeremy2
Tuning in
389 Views
Message 7 of 13
Flag for a moderator

Re: Difficulty changing channels u

To add to this all I basically use the Sony remote to switch on and off the tv. I might adjust the sound very occasionally 

0 Kudos
Reply
  • 591
  • 10
  • 38
Forum Team (Retired) Ben_N
Forum Team (Retired)
388 Views
Message 8 of 13
Flag for a moderator
Helpful Answer

Re: Difficulty changing channels u

Can you try this, to see if it helps,

 

1. Go to Home > Help & Settings > Settings > Devices > Remote Control Pairing.

 

2. Press and hold the Info button for 7 seconds until the light at the top of the remote goes solid green then flashes green twice.

0 Kudos
Reply
  • 9.96K
  • 1.1K
  • 4.74K
Very Insightful Person
Very Insightful Person
387 Views
Message 9 of 13
Flag for a moderator
Helpful Answer

Re: Difficulty changing channels u

This is a long standing issue with the TiVO and some televisions. What is happening is that the TV/TiVO communication is going wrong and the handshake over HDMI between the two fails. I get it with my new LG TV, actually a little more frequently than with the previous LG TV - but the problem has always been there. It is not soluble (AFAIK) because I suspect different TV manufacturers and TiVO have slightly different implementations of the HDMI handshake protocols.



As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped



  • 11
  • 0
  • 0
Jeremy2
Tuning in
373 Views
Message 10 of 13
Flag for a moderator

Re: Difficulty changing channels u

Thankyou I suspected as much as I had the same problem on a minor scale with my old Sony Bravia.

0 Kudos
Reply