I have emailed email@example.com
The email now bounced back!
complained via resolver, virgin media never replied
contacted CIFAS still waiting
why can i not get anywhere with this. I have a default on my report from 2015 i picked it up in 2015 and have contacted virgin media by phone ,by letter by email and even CEO several time times by post, email phone .But cannot get any reply to to resolve it as they kept telling me account ‘not found when I contact them the default was originally done when I rented the house out at so I complained to CIFAS and I was reassured it was settled and the account would be closed. Have today contacted fraud unit again
I am writing with complete frustration having spoken to several members in yur customer service, a manager and complaints department regarding an outstanding payment that appeared on my credit file of 12£. I have been on the phone for over 2 hours in total. majority of the time on hold.
This has been on my credit file for a year - this is 11 missed payments / gone into default and made a serious dent when i received absolutely no communication that this was the case at all. I was told the first time i called that it had gone to a 3rd party collections team and therefore i could not pay it through them? I have had no communication from them either? and then when i called back yesterday i could pay through the customer service department?
This time last year i was given my final bill which was wrong,i then spoke to the team who rectified it and told me to ignore any future bills as all was paid for and i GOT verbal confirmation that my account was closed as i was already frustrated that i was being sent and told wrong ammounts when i had already paid. I have not received ANY further communication. I gave my new address, sent the box back but STILL not communication.
The manager i spoke to yesterday ensured me that if i paid the £12 that this would be wiped and taken off my credit file. It has not been taken off. I have not received a confirmation email that this has been paid whilst it has come out of my account or again, any communication at all. The gentleman on the phone apologised and told me he would send an apology letter to my home address. I need confirmation of my credit file being rectified. I am so frustrated and let down and i dont want this mistake from your end affect my future.
Welcome to our Community and for your first post; I am sorry to understand that you have had some issues with an outstanding payment when you closed your account and that this has impacted your credit score.
When you leave us, we do send out a final bill around 10 days after you leave us; this is always posted. If you supplied us with an alternative address, it would have been posted there, if not, it would go to the account address. I am sorry if you have missed this communication.
If you have now made this payment, your credit file will show as satisfied. However, if the payment was valid and you did make it late, this will remain on your credit file as a default for 6 years.
I am sorry if this is not the information you were seeking @emilylta - we would not be able to amend your credit file if the payment was owed and was paid late.
unfortinately I received NO communication what’s so ever. I was told that this was cleared when I made the final payment. Even now, after paying what was aparantly outstanding just to clear this off I have not received ANY communication. I have been passed around different teams to get to the bottom of it. To be told that you are very sorry and will send me an apology letter?
I do not want an apology letter I want to be told what is going on and when my credit file will be cleared due to an error from YOUR end. Yet still nothing!