I signed up for the vip bundle last week got told I was accepted and that an engineer would be out today and no one turned up when I phoned virgin they told me I had been declined and to get in touch with you
I appreciate you joining us on the forums and thanks for getting in touch.
I can see you have since spoken to our teams about this and they have advised you on how to move forwards with this.
Can you let us know if you need anything else?
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