Damaged remote, can’t sort online

[Lauraknowles]

Tried to replace a damaged remote. Keep getting an error message. Found it mangled in our reclining sofa. CPR was unsuccessful. 

[Kath_F]

Hi Lauraknowles, 

Thanks for your post and welcome back to the community. 

I'm sorry to hear about the passing of your remote. We can certainly check get a replacement sent out to you but in order to do that I will need to confirm some information with you. 

I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks, 

[Kath_F]

Hi Lauraknowles, 

Thanks for coming back to me via private message with your information. 

I have arranged for a free replacement remote to be sent to you and you should get this in the post in the next 7 days. 

If you have any further issues, pop back and let me know. 

Take care,

[Lauraknowles]

Brilliant thank you