Menu
Reply
  • 3
  • 0
  • 0
Nisarakbar1234
Joining in
2,447 Views
Message 1 of 9
Flag for a moderator

Connection Unsuccessful

Tried to connect my New Tivo box to my virgin media internet wirelessly. The connection is close to the box but have to use this option as my satellite cable is occupied. I receive an error (C219) and is always stuck at the verifying. can I please receive help urgently or at least a call back from an engineer. 

0 Kudos
Reply
  • 25.98K
  • 1.1K
  • 4.23K
Superuser
Superuser
2,443 Views
Message 2 of 9
Flag for a moderator

Re: Connection Unsuccessful

You can't get callbacks here

Explain this "satellite cable is occupied"

your Tivo has nothing to do with satellite

0 Kudos
Reply
  • 2.93K
  • 295
  • 506
LittleMick73
Trouble shooter
2,442 Views
Message 3 of 9
Flag for a moderator

Re: Connection Unsuccessful

Hi it will take about a week for a virgin person to respond on here I would phone and go down the Tv faults route, 150 free from a virgin phone or 0345 454 1111 from any other phone, it sounds like you need an engineer to come and sort it out.Regards Micky
0 Kudos
Reply
  • 3
  • 0
  • 0
Nisarakbar1234
Joining in
2,440 Views
Message 4 of 9
Flag for a moderator

Re: Connection Unsuccessful

I am using my satellite for a sky box. so I need to use wifi in order for my Tivo box to work. Am I right in saying for wireless connection I just need to connect the power cable and HDMI cable to my box and nothing else? 

I called previously and the virgin media employee stated for wireless connection it should start working.

0 Kudos
Reply
  • 25.98K
  • 1.1K
  • 4.23K
Superuser
Superuser
2,437 Views
Message 5 of 9
Flag for a moderator

Re: Connection Unsuccessful

you need the tivo connected to the virgin media COAX cable. All vm boxes need a coax connection to the cable network

0 Kudos
Reply
  • 3
  • 0
  • 0
Nisarakbar1234
Joining in
2,435 Views
Message 6 of 9
Flag for a moderator

Re: Connection Unsuccessful

is there any chance you could send me instructions on necessary steps required for wireless connections.


@apcyberax wrote:
you need the tivo connected to the virgin media COAX cable. All vm boxes need a coax connection to the cable network

 

0 Kudos
Reply
Highlighted
  • 25.98K
  • 1.1K
  • 4.23K
Superuser
Superuser
2,430 Views
Message 7 of 9
Flag for a moderator
Helpful Answer

Re: Connection Unsuccessful

first, you need to confirm that the coax has 3 connections.
1) power
2) HDMI to TV
3) Coax Cable to the VM network

Without them 3 it won't work even with wireless.

 

large.jpg


  • 1
  • 0
  • 0
Altenburger
Joining in
666 Views
Message 8 of 9
Flag for a moderator

Re: Connection Unsuccessful


@apcyberaxessayagency wrote:
you need the tivo connected to the virgin media COAX cable. All vm boxes need a coax connection to the cable network

Hello,

I'm having this message all the time: 'Network connection unsuccessful - Network cable unplugged'. What could be the issue? I tried to switch the Hub & V6 off and on again, but it didn't help.

0 Kudos
Reply
  • 1.44K
  • 75
  • 94
Forum Team
Forum Team
660 Views
Message 9 of 9
Flag for a moderator

Re: Connection Unsuccessful

Hi Altenburger,

 

I'm happy to look into this for you to see if we can run further diagnostics together

 

Check out the purple envelope in the top right hand corner of the screen

 

David_Bn

0 Kudos
Reply