on 08-08-2022 06:39
I was without my full tv service for 3 days from when I reported the fault to the engineer coming to repair it. However I have not received any compensation from my bill. Can anyone help? Thanks
08-08-2022 08:41 - edited 08-08-2022 08:43
You can ask for a refund of your subscription costs. What you will not get is compensation, as TV services are not included in the OFCOM scheme. Unless Broadband &/or Landline phone services were also off for in excess of 48 hours continuously there is no compensation available.
https://www.virginmedia.com/help/billing-and-payments/automatic-compensation
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