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Collection

Kayt
Joining in

Email received yesterday that someone would be collecting tivo box. Can you tell me when person will be calling,  they didn't come yesterday 

4 REPLIES 4

Kayt
Joining in

It is now day 3 of waiting for someone to collect the no longer used tivo box. ....  if you are not going to collect, then stop emailing and texting me!!!!!

newapollo
Very Insightful Person
Very Insightful Person

VM normally send pre paid packaging to be taken to the local Collect + store.

If VM are picking the box up then a local tech should send you a text to confirm when they are going to pick the equipment up.

 

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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I received both email and text to say that Enam was collecting, and that I am lucky that he is collecting 

Hi Kayt,

Thank you for reaching out to us in our community and welcome, sorry you haven't been advised when the box will be collected, I have recently had one collected and they don't come when you rewceive the first message, the person who collects these will contact you directly to advise?

Regards

Paul.