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Honister
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Channel not authorised

Getting are channel not authorised on many channels.

Seems to be common to other users too!!

Few days back channels were pixelating.

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Very Insightful Person
Very Insightful Person
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Re: Channel not authorised


@Honister wrote:

Getting are channel not authorised on many channels.

Seems to be common to other users too!!

Few days back channels were pixelating.


That is a standard message if the channel cannot be decoded. This along with pixelation is a symptom of signal issues at your property.

Give faults a call on 150.

 

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Forum Team
Forum Team
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Re: Channel not authorised

Hi Honister, 

Thanks for your post and welcome to our community. 

Sorry that you're having some issues with your channels recently, this ins't what we like to hear. 

Are you able to reboot the box, is it still an issue?

Are we aware of any issues here?

Let us know 

Emma_C - Forum Team
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