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Floyd71
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Channel 4/ 4hd pixelated

Hi Channel 4 HD keeps pixelating, all other HD channels are good.

What can I do to sort this out?

i’ve gone through 6 TiVo boxes, 4 within the last year, all new fittings in the house, the metal connectors both in the white box inside and the box outside also replaced.

getting fed up with this as no one from virgin knows what is wrong.

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Re: Channel 4/ 4hd pixelated

Hi Floyd71,

 

Thank you for getting in touch. 

 

I can see you have spoken to a member of the team today.   Have you seen any improvements off the back of this call?

 

Thanks, 

 

Nat
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Floyd71
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Re: Channel 4/ 4hd pixelated

No improvement at the moment, yet another “engineer “ is calling tomorrow, to replace the v box, and to look at the pixalation problem. Not sure what the “engineer” will do, the only thing that hasn’t been replaced are the cables from the road to the house.

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Re: Channel 4/ 4hd pixelated

Hi Floyd71

 

Thank you for getting back to us. 

 

I just wanted to check in and see how the engineer visit went?

 

Thanks, 

Nat
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Floyd71
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Re: Channel 4/ 4hd pixelated

The engineer came, replaced the v box upstairs, checked the TiVo box, but believes there could be a problem in the green street box. The engineer said that he will raise a fault with the network team to check the box, don’t know how long this will be, but I won’t hold my breath.  

Just been watching ch4hd, and the picture is still pixelating.

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Re: Channel 4/ 4hd pixelated

Thank you for the update. 

 

I am confident the engineer will contact the team as advised.  

 

Could you please monitor the pixelation over the next few days and pop a post on to let us know how things are?  

 

Thanks, 

Nat
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Floyd71
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Re: Channel 4/ 4hd pixelated

Can’t be fixed quick enough, even the new TiVo box that has replaced the v box, is now pixelating.

now have two box, both with the same problem.

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Forum Team (Retired) David_Pn
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Re: Channel 4/ 4hd pixelated

Hi Floyd71

 

We are sorry hear that this issue is continuing. 

 

With regards to the potential issue with the network which our engineer referred to are there any outages detailed here? virg.in/service

David_Pn
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Floyd71
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Re: Channel 4/ 4hd pixelated

Link doesn’t work for me, bit like virgin tv at the moment, but logging  into my account there are no known tv issues in my area

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Forum Team (Retired) David_Pn
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Re: Channel 4/ 4hd pixelated

We assume that our technician completed these checks on their visit however can you check that the cable, splitter and wall socket are secure? Is the set top box also well ventilated? 

 

Are you also using an HD TV? If so is this using an HDMI or a SCART cable? 

David_Pn
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