I want to know how much a reduced package would cost . I was told I could not be offered a new deal until 1 week prior to my contract expiring. Is that correct? If so I might as well cancel now as that would be too late to switch provider.
I need to downgrade too - just spoke to an advisor who said I should pay extra 50p to keep the same bundle - who train's these people???
Eventually I got through to them and they told me I would be on a reduced TV and Broadband package (100mps) instead of 200mps which I have never had anyway and the cost of the 'BASIC' package (TV BB & Telephone) would be £63 - I'm currently paying £77.20 not much of a decrease but it's something I suppose. These packages are getting way out of my price league so may have to consider freeview package.
#Ernie £63 is still an awful lot of money when you haven't got much coming in. Why can't Virgin do what Sky does - offer the same discounts whether you are an existing customer or a new customer. They would keep more customers if they did.