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rikimuk
On our wavelength
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Message 1 of 17
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Certain channels have no audio

For some reason on my TiVo box I have no audio on ITV, channel 4 and channel 5 but can still watch the BBC for example. What’s going on?

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LittleMick73
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Message 2 of 17
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Re: Certain channels have no audio

Hi have you tried rebooting the box and check all connections are tight and pushed in fully if it doesn't work phone and go down the Tv faults route.Regards Micky
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rikimuk
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Message 3 of 17
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Re: Certain channels have no audio

Tried all of the obvious things it’s intermittent so some days it’s fine and then it will happen again. Oddly as well something that I was watching on on demand the day before off ITV also had no audio when it happens even though it was fine the day before. Today it’s working but it happens at least once a week.

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Forum Team
Forum Team
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Message 4 of 17
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Re: Certain channels have no audio

Hi rikimuk 

 

Sorry to hear that you are having issues with the service

 

We are glad to hear that it is now working. 

 

Please monitor this and let us know if anything changes? 

 

Kind regards 

Chris. 

 

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rikimuk
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Message 5 of 17
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Re: Certain channels have no audio

It’s intermittent mind it comes and goes so I was raising this to see if anyone knows a reason why?

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Forum Team
Forum Team
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Message 6 of 17
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Re: Certain channels have no audio

Hi  rikimuk

 

We have checked the area and cannot see any issues. 

 

What times of the day does this happen? 

 

Howe often does this happen?

 

Is there any specific time of the day when this does happen? 

 

Kind regards 

Chris. 

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rikimuk
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Message 7 of 17
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Re: Certain channels have no audio

It’s usually evening time between 9-11 not sure on specific days 

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Nat4
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Message 8 of 17
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Re: Certain channels have no audio

I am having this problem, although mine is not coming back on 😡

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Forum Team
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Message 9 of 17
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Re: Certain channels have no audio

Hi there @Nat4

 

Cheers for popping along - I can see that one of our users @LittleMick73 has replied to your own post on Saturday. 

 

If you do need any further help, please feel free to pop them a reply over there 🙂 

 

Cheers

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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Message 10 of 17
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Helpful Answer

Re: Certain channels have no audio

Afternoon @rikimuk

 

Cheers for popping back; sorry that you're still having some issues. 

 

Are you having the fault on all the boxes in you home? 

 

I have located your account and can see that one of your boxes has not been rebooted for over 20 days and the other hasn't been rebooted for around 10 days. 

 

Can you please do a reboot on both the boxes (and let us know which one you're seeing the issue on!).

 

You mention in your first post that you're having issues with ITV, Channel 4 and Channel 5 - can you confirm what channel numbers you are watching? Is this SD or HD channels? 

Do you have the same issues with the Audio Description channels on 853, 854 and 855?

 

Pop back once you have done the reboots and let us know the requested info and we can go from there 🙂 

 

Cheers

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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