My husband has sprung a divorce on me due to my infertility and wishes to sell the house so he can get his cash out. What a gent.
I am trying to find a new place to live and will take virgin with me. However I don’t want to carry on paying for a second tivo box if I can help it-he has it in his study and I never got to use it.
As my contract doesn’t run out until January and I may move early December I wondered if I would be penalised as a result of downgrading to one box. I am obviously distraught and dealing with a load of stuff so I wondered if you knew how kind Virgin might be in these sorts of situations. And whether i will suffer a huge penalty.
Good morning. It must be a real worry at such an awful time. Lots of things factor in like are you in a contract and is your new address serviceable by virgin media. As far as I know removing a second box should not affect your package. Give customer care a call and see what they can do I am sure they will explain everything to you. There is no point point paying for a second box if you do not need it.
Has this post helped you out? say thanks by clicking on the Kudos Star. I work for Virgin Media - but all opinions posted here are my own