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Tm4
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Cancellation fee

Can anybody help please. Cancelled my  subscription on 12th November got bill on 14th December for £196 phoned to ask why. Told that I had not cancelled when I pointed out that I had the exact times that i phoned. They tried to tell me I reinstated it on 14th November. Asked for proof as no contract signed. They then changed there mind and said they would cancel it immediately  13th December. Now received a bill for £455 stating cancellation fees? Phoned again told because I cancelled my contract that's why I had fees to pay but my 12 month contract ran out in July 2018. Do I have to pay these fees.

Anybody had the same problem really not happy thinking of taking legal action

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Re: Cancellation fee

Hi Tm4 

 

Thanks for your post.

 

Sorry to hear that you've been having issues with your final bill with us. Just to clarify, is this a home services account or for a mobile? 

 

 

Thanks, 

 

Hollie_B

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