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Maw_R
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Can't get code for HayU on the go

I have the full house package but when I select the get HayU on the go, there isn't a code in its place is "error :-("

Any help on this would be gladly appriciated 

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Funkmaster
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Message 2 of 30
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Hayu Code

Hi All - 

So I have the Virgin Tivo Full Package and my wife wants to watch the HayU channel on her mobile. I read on their support site that I can go to the HayU app on the Tivo Box, click About and get a code.

All I get there is error 😞  ... at least who ever coded that, had some humour.

I contacted HayU and they told me to re-install the App on the TivO, but there doesn't seem to be an option to do that ... 

Help!

https://support.hayu.com/hayuArticle?id=kA0240000005kn9CAA&q=virgin

 

 

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Georgia_gibson1
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Message 3 of 30
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Hayu

Hi I’m seeing if anyone could help me I’ve just gone onto my hayu code on virgin and it’s said Error how will I fix this and get the code?

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Forum Team (Retired) Chai_S
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Message 4 of 30
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Re: Hayu

Hi, Georgia_gibson1.

 

Thanks for your post and welcome to the forums.

Sorry you're having issues with getting your Hayu code.

How long has this been happening?

Have you already tried rebooting your box?

 

Let us know so we could further look into it.

 

Speak soon,

Chai_S

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savvychels
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Re: Can't get code for HayU on the go

I am having the exact same issue
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Wendy
Relatively Happy VM Customer
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Forum Team (Retired) Valerie_T
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Re: Can't get code for HayU on the go

Hi Savvychels,

 

 

Thanks for raising this HayU issue in our Community.

 

You can check this guide for support on using HayU .

 

Let us know if this helps.

 

 

Regards,

 

Valerie_T

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savvychels
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Message 7 of 30
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Re: Can't get code for HayU on the go

The link isn’t working for me, but if it’s supposed takes me to the page that tells me to log in and go to About Hayu, then Get Hayu on the Move then it’s absolutely useless to me.

My issue is exactly the same as the OP.  When I get that far I don’t get a code.  What shows in the box instead of a code is below:

error 😞

written exactly like that.  So that’s not something I can put in as a code.

It previously worked ok, but I haven’t used it ‘on the move’ in over a year.  In that time I changed from an original TiVo to a V6. I don’t know if that makes a difference.  I still have an account on the app but it says it’s expired and needs to be renewed with a code.  I can’t renew it if my TiVo won’t generate a code but just gives me the word error with s sad face.

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Wendy
Relatively Happy VM Customer
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LouisaSpalding4
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Message 8 of 30
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Hay U - gift code error

I need to re subscribe to Hay u as my yearly one has expired. The TV channel works but I want it on the go.

When I go to hay u channel on my T6 and go through the motions...the box where the code should be to load into the hay u website says “error :-(“  - what do I do?! I’ve rebooted and tried 3 days running. 

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Forum Team (Retired) Geraldine_C
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Re: Hay U - gift code error

Hi, Louisa.

 

Welcome to our Community Forum page.

It's great to know that you're re-subscribing your Hayu. 

Sorry about the experience, that you can't connect your device to get on the go. What error message is showing? If it didn't load, I recommend rebooting all of the equipment. Switch off both boxes and the hub at the mains for a few minutes. Then switch the Hub back on first and wait for it to fully boot.

Let us know how it goes.

 

Geraldine_C

 

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LouisaSpalding4
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Message 10 of 30
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Re: Hay U - gift code error

Hi, thank you for getting back to me. 

The error code in the promotion box where the code should be says ‘error :-(‘

I have rebooted both the router and tv box on 2 separate days and I still get the error 

thanks 

Louisa 

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