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Forum Team
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Message 11 of 30
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Re: Hay U - gift code error

Can you please try to remove your cables on the TV, hub and attach everything back again?

 

 

 

Geraldine_C

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LouisaSpalding4
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Message 12 of 30
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Re: Hay U - gift code error

Hi, I tried this and there is still an error in the code box :-(

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Poolychick
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Message 13 of 30
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Re: Can't get code for HayU on the go

I’m having the same issue, has there been any solution yet? 

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Eagle87
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Message 14 of 30
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HayU on the move no longer working

For reasons unknown to me, hayu on the move does not work anymore! I got a replacement phone, after downloading the app and went to the virgin app on the box to retrieve the code, instead of the code I get this: "error : - (" ... Called 150 and was told that hayu on the move does not work any longer on phones and tablets...What a schok! I was using the app on my previous phone just couple of weeks ago...Is that an April fool?

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Forum Team
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Message 15 of 30
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Re: HayU on the move no longer working

Hi Eagle87.

 

Thanks for reaching out and sorry to see that you're having issues with HayU on the move. I apologise for the experience on the phone call. Definitely not the kind of service we would like to give. I appreciate that you're unable to generate a code as there was an error.

 

We would like to take a closer look over this so we can find out why you're having this error. We can do this via online chat.

 

Let us know how you get on.

 

Rule_C

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Tashos
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Message 16 of 30
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Re: HayU on the move no longer working

I’ve got the same issue and tried to sort this on the web chat service. They were not able to help at all and basically said the same about it being a one time use code etc...I did point out that I don’t have a code and this is what I get when I go to the app on the tv. This is the first time I’ve tried to access Heyu and obtain a code. Someone must have an answer! 

147BF9A9-FE76-44B4-BDF3-3DD603455774.jpeg

 

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Tashos
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Message 17 of 30
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Re: HayU on the move no longer working

**update**

I contacted Hayu Helps on Twitter and they provided me with a new code...superior and speedy service!

Pity Virgin couldn’t help with this!

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Mayburyh
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Message 18 of 30
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Hayu code

Hayu code 

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chenks
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Message 19 of 30
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Re: Hayu code

what about it?
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Forum Team
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Message 20 of 30
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Re: Hayu code

Thanks for contacting Community. Welcome!

Please try these steps;

1. Access the hayu TiVo app

2.Select About hayu

3.Select Get hayu

4.Take a note of the voucher code.

Then to retrieve the voucher and register, you just have to:

1.visit www.hayu.com on the PC, laptop, tablet or mobile device

2.Click subscribe

3.Enter name and email address then click next

4.On the next page, select the virgin media logo

5.Finally, complete the registration process.

Let us know how it goes. ^Ellen_C

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