Thanks for reaching out to us, Apologies for the inconvenience.
How are things looking at the moment? Have you checked if there's any loose cables in your TV or TiVo® box? Are you having issues with your internet in other devices? TiVo® box cannot be connected through WiFi it should be wired connected since it doesn't have WiFi capability.
Hi my mistake system refers to it as tivo but it is v6. Connects to wifi fine but then can't connect to virgin media. Have brought it downstairs and connected it by ethernet cable and it works fine. Put it back upstairs connects to Internet wirelessly without a problem but won't connect to virgin media, says ethernet cable is missing. Has worked upstairs wireless lynda's for 2 years and suddenly lost catch up etc. Normal tv ok. Bit lost now any advice appreciated. Thanks John
Thanks for the info. We'd like our team to check this for you. We can do this via only chat. Our team will do further diagnostics and see if the box is faulty or if there's any issue with your connection.