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johnblai
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Can't connect to bedroom tivo box

Suddenly lost connection to bedroom tivo box. Nothing has changed connections are good. Have reset box to no avail. Connected by wifi. Downstairs box is fine.

Any suggestions please.

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jpeg1
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Re: Can't connect to bedroom tivo box

Something has changed to affect your WiFi coverage  This might be because of new WiFi installations by neighbours, or other causes.

If you go to the Broadband & WiFi section of the forum there are a number of links and posts with advice on how to improve it. 

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Cueball99
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Re: Can't connect to bedroom tivo box

Do you have a V6 box rather than a TiVo?

The TiVo box cannot be connected to the hub wirelessly as it has no Wifi capability.

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jpeg1
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Re: Can't connect to bedroom tivo box

The OP says they have 'lost connection'. So it was working previously.

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Forum Team
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Re: Can't connect to bedroom tivo box

Hi johnblai,

 

Thanks for reaching out to us, Apologies for the inconvenience.

 

How are things looking at the moment? Have you checked if there's any loose cables in your TV or TiVo® box? Are you having issues with your internet in other devices? TiVo® box cannot be connected through WiFi it should be wired connected since it doesn't have WiFi capability.

 

Let us know so we can help.

 

Thanks,

 

Renan_G

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johnblai
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Re: Can't connect to bedroom tivo box

Hi my mistake system refers to it as tivo but it is v6. Connects to wifi fine but then can't connect to virgin media. Have brought it downstairs and connected it by ethernet cable and it works fine. Put it back upstairs connects to Internet wirelessly without a problem but won't connect to virgin media, says ethernet cable is missing. Has worked upstairs wireless lynda's for 2 years and suddenly lost catch up etc. Normal tv ok. Bit lost now any advice appreciated. Thanks John 

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Forum Team
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Re: Can't connect to bedroom tivo box

Hi there,

 

Thanks for the info. We'd like our team to check this for you. We can do this via only chat. Our team will do further diagnostics and see if the box is faulty or if there's any issue with your connection.

 

Feel free to get in touch with us.

 

Thanks,

 

Renan_G

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johnblai
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Re: Can't connect to bedroom tivo box

Thanks everybody for your advice, it has now been resolved virgin sent an engineer who sorted it. It turned out to be a router issue.

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Helpful Answer

Re: Can't connect to bedroom tivo box

That's nice to know @ johnblai.

Thanks for the update.

If you need assistance in the near future, don't hesitate to reach out here in Community.

We have amazing Tech Savvies and they're always willing to help. We appreciate their efforts so much. ^Ellen_C