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josephfagan41
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CH5 - No Subtitles

Recently there has been no subtitles at times for both Home & Away and Neighbours on Channel 5. Why ? I see the subtitles on terrestrial TV so there are available. 

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Re: CH5 - No Subtitles

Hi Josephfagan41, 

Sorry that you're having this issue. 

Is it still on going now?

Is it just on Home & Away and Neighbours or have you noticed it on any other programmes? 

We'd love to get this checked out. 

Thanks. 

Emma_C - Forum Team
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josephfagan41
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Re: CH5 - No Subtitles

Seems to happen once or twice a week. I checked once and found no subtitles but was able to see subtitles on both Freeview & Terrestrial TV. Obviously irritating when copying programmes.

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josephfagan41
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Re: CH5 - No Subtitles

Just H&A & Neighbours that I am aware off. 

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Re: CH5 - No Subtitles

We've tested Channel 5 HD and the subtitles are currently working. 

Sadly subtitles aren't available for all programmes or episodes as we do rely on the broadcaster. 

If Home & Away and Neighbours are on On Demand it might be worth seeing if they're on there, if not then we can feed it back and see if it's something we can get or if there's a reason the broadcaster isn't currently supplying them. 

Thanks. 

Emma_C - Forum Team
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josephfagan41
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Message 6 of 7
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Re: CH5 - No Subtitles

Thanks. 

Sadly no subtitles on demand/catch up on ITV/CH4/CH5. BBC is ok. Obviously deaf people need to record such programmes at the time of transmission. 

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Re: CH5 - No Subtitles

I do apologise for any disappointment caused and we will pass on the feedback. 

Please let us know if you need anything else. 

Emma_C - Forum Team
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