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NUTmeg14
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C230 error message on TiVo6

Experiencing error message when playing a catch up program

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Re: C230 error message on TiVo6

Hi NUTmeg14, thanks for your post.

 

Sorry for the trouble you've had with Catch-Up content.

 

Can you tell us a bit more about the problem so we know best how to help? 

 

Is this happening with one program in particular, or many? If it's just one please let us know which specifically.

 

Also, have you been able to check for related known issues on our service status page: virg.in/service?

If there's nothing communicated that could be causing the problem don't hesitate to let us know so we can take a further look.

 

Alternatively you can text our cable-care team on 07533051809 (Mon - Sat 8am - 8pm) or give us a call on 150/ 0345 454 1111.


Tom
 

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NUTmeg14
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Re: C230 error message on TiVo6

Hi

Thanks for reply.

The program was ‘Departure’ on Universal.

The program cut off before end, message stated that the TiVo box was no longer connected to the internet, and recommended that we fix the problem.

We have had the problem before that but did not take a note of program.

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Re: C230 error message on TiVo6

Thanks for clarifying NUTmeg14.

 

I understand we're aware of some missing episodes for Departure that have already been raised with the relevant team, but as that doesn't tie-in with the problem you've experienced - and as you have experienced the same issue with other content - it's probably best we take a look from our end to see if we can help further.

 

I'll send a PM shortly to confirm some details, and hope to hear back from you soon.

 

Tom

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