Virgin Media Community

[frenchfries]

Help. C130 for 2 days now. Wi-Fi works fine.

[Rose_B · Accepted solution]

Hello frenchfries,

Welcome to the community.

I have located your account and sent signals to your box so if you're still seeing this same message would you reboot the Virgin box by the mains and let me know if there's any change please?

Also are you seeing a flashing light on the front of the Virgin box because if you are we may need to arrange for a technician.

Talk to you soon

[Gringo1969]

I have the same error and a green flashing light, does this mean I need an engineer? I have already rebooted the box 3 times!!!

[kashzamir]

Hello Rose,
I'm having the same issue with my old TiVo box. I upgraded to a V6 box at the weekend and I've got it working perfectly.
It's connected to the hub via ethernet cable.
I've moved the old TiVo box to another room and have it connected to the network using a Powerline network plug.
I'm getting the C130 error and the flashing green light on the front.
Please do your magic and let me know once done.

Kind regards,

Kash

[frenchfries]

On my side I have not had the problem for months now.  Fingers crossed.

[kashzamir]

Hi frenchfries,
Thanks for the comment.
Was your issue resolved remotely? i.e. did they push something down the line to get rid of the C130 error?