I have had this error for a while now and have had two engineers out but neither of them could fix it. When they tree to fit a new TiVo box it would not connect! Customer services were hopeless as they said it was to do with my internet connection which is incorrect. I tried showing both engineers the messages in community and explaining to customer services but no one is listeninh. I believe this is an area problem because it is affecting two other TiVo boxes that I know of. My box now will not record anything as 'it has not connected to virgin media service for more than 30 days (M58). Please can someone help me?