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Allie17
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C130 error with Netflix freezing constantly!

Netflix freezes after 15-20 mins and C130 error status shown.I have to restart TiVo box to get rid of message and access Netflix again but it still freezes again.It has also hapoened with BBC I player.I have contacted Virgin twice and they have said it has been fixed and it still reverts back to freezing.Should I just contact and insist on an engineer?I dread having to phone and hang on for ages again.Anyone else had this issue and was getting engineer out the only way to resolve?

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Re: C130 error with Netflix freezing constantly!

Hi Allie17, 

 

Thanks for your post and welcome to our community 🙂

 

Sorry to hear you're having some issues with the Netflix App.

 

Can you confirm if if the light to the left of the Virgin Media logo on the box is amber (solid or blinking)

 

Thanks,

 

Alex_Rm

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Allie17
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Re: C130 error with Netflix freezing constantly!

There are 2 lights on the front of the box.Both solid.

Is that a help?

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Allie17
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Re: C130 error with Netflix freezing constantly!

P.s. There are no amber lights on the TiVo box.Just the 2 green lights at the front?!?

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Re: C130 error with Netflix freezing constantly!

Thank you for the update Allie17 and apologies for the delay in response.

 

Can I please just confirm, is it just the On Demand services and Netflix which are having this issue or are there any live TV channels which are experiencing this as well?

Can I also please confirm if you have noticed any broadband issues with other devices when this happens? As these applications both use the internet to stream their services.

Finally, is your Tivo box connected to your Hub through an ethernet cable or is it connected through WiFi?

 

Please let us know so that we can investigate further for you. 

 

Thank you, Emily.

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