Thanks for your patience, I had a hard time sending my message last time!
Okay so I've gone through what I can with the diagnostics, most of the questions were for me to do on my system. However I still can't connect to your TIVO box, both of them are disconnected on our side even though you're only having issues on one of them.
So what I would suggest is starting a fresh, unplug both boxes from the connections, wait 30 seconds and plug them back in. Once they've loaded, I need you to go onto this link - TIVO errors - and go through the instructions to see if that gives any resolution.
Once you've done that come back to me and we'll go from there. Its quite perplexing but we will get there in the end I'm sure!
Yeah I think the problem is stemming from the boxes not being able to connect to your HUB and thus they can't get data from our servers, which is why normal channels work but on demand and other functions like that do not. Plus they may need an update which they can't download. But that's just a hunch on my part for now, once we've gone through all the necessary checks we'll know for sure what is causing it and what I need to do to for you!
Yeah I'm back in at 9 tomorrow so we'll pick it straight back up then 🙂 I'll have lots of caffeine so I'm nice and awake in order to get this sorted for you! lol 🙂
If I don't get to speak to you again tonight, I hope you have a good evening, Brian and we'll speak again tomorrow morning.