My ‘On Demand’ Service has a C130 fault. I’ve done a diagnostic myself via the tv, I’ve rung VM who have done a diagnostic and was just told to wait 48 hours, if the issue persists, ring them back!!! Erm, never had service like this before!
Unfortunately I have been having the same problem since they installed the new Tivo 6 box before Christmas last year. Have had numerous test connections, restarts and engineers. After pressing the point that it must be the Tivo 6 that is the issue (as all other boxes in the house work perfectly well and are not Tivo 6 boxes) finally they sent engineers out again who replaced the box yesterday with another Tivo 6 - the same thing happened again last night and have error code 130 again and no on demand, catch up or search options. Back to square one and currently awaiting another engineer visit on Saturday - still on hold to customer service as I type … another 45 minutes of my day I won't get back.
Oh wow!!! That is not good at all. It’s only happening on our bedroom box, the box in the lounge is fine. If I receive poor customer service like you have and a lengthy wait for them to fix the issue, I won’t be staying with Virgin.
I was having the same problem with my V6 box, losing on demand services for three or four days each month. During these periods my old style TiVo was fine.
When an engineer called on the 9th August he said that the V6 and Modem needed leaving on overnight and should not be switched off. Although I had been leaving the V6 on standby I had been switching the modem off.
Also because my modem and V6 box were next to each other and had plenty of air around them to stop them getting too hot, he reset my V6 to wi-fi which he said would be preferable to the ethernet cabled connection which I had been using.
He actually confirmed this in writing in the Technicians comments on the Service Checklist that he left.
Whilst this may not be the solution in everyone's case it has certainly cured my problems.