Virgin Media Community

[frankie1810]

I repeatedly keep getting the above message when my Virgin eventually starts up. It takes about five minutes everytime I turn the TV on for the box to fire up and start, and then the error message C130 comes up which means I have limited access to many features. Does anyone know how to resolve this please? Thanks

[av-115]

Check the service status here. Failing that, if you have a V6, ensure it has a good connection to the broadband hub. If it does, you'll need to call up and arrange an engineer visit. If you have a TiVo box, you'll need an engineer visit regardless.

[frankie1810]

Thanks, I have checked the Service Status and it says it is ok. I guess I will need to arrange an engineer. Thanks

[Natalie_L]

Hi Frankie1810,

Thank you for getting in touch. Are you able to confirm if you are still experiencing this issue?

Let us know and we can get this looked in to for you 🙂 

Thanks,