They did come around - maybe around 6 months to a year ago. They suggested replacing my TIVO which I don't want to do as I have a lot of programmes recorded that I haven't had a chance to watch. Instead, they replaced my Wifi box and the problem got much much worse. It's worth pointing out, that around 2 years ago, my landline was disconnected due to a fault in the wiring outside so I'm wondering if this is a problem. It is a very frustrating problem as it buffers and stops on all catch-up and on-demand services via Tivo on my TV, be it the Netflix channel, iPlayer or Sky Cinema.
I'm having the same issue (C130 on Tivo box), had it for about a week, keep turning box on and off again as per instructions but nothing changes - no on demand or apps available (normal TV working ok though).
Called customer services who ran some tests but then told their systems were slow so could I call back later.
Any ideas how I can get this sorted? Are Tivo boxes just too old and I need one of the new boxes?
Thanks for getting in touch. I've just done that for you, it's 'starting up' now. FYI I have broadband and that's working ok (although obviously running through a different cable to the wifi box). The standard TV channels are working, it's the on demand and apps etc - I guess the things that work via internet?