I have had a flashing green light on my Tivo box since November 13th and am unable to access On Demand, Catch Up and certain channel information. With the Home button there is a C130 Error message and attempting a reset indicates an unplugged cable, which is not the case and other TV services are currently working normally.
I telephoned 150 and after some tests was told there was an area problem and to contact 0800 5610061 for an update. The telephone tells me there is no problem in my area which is patently incorrect, because the problem persists.
Moreover a friend, who lives a few streets away, is experiencing exactly the same problem with his TIVO box in exactly the same time frame and has been told there is no point in sending an engineer because the problem will not be in the home.
It feels like we are going round in circles.
It is now over a week that we have been unable to access the services for which I am paying. I would like to request a speedy solution to the technical problem, because failure to access Catch Up is leading to a loss of continuity and enjoyment.
I notice other posts describe the same symptoms. Is this a problem in the home or an area problem? Can someone help please?
Welcome to the Community, I'm very sorry for the problems you've been experiencing with your TV service recently.
I've been able to take a closer look at this from our end and we;re not detecting any issues at the moment, I hope that means that there's been an improvement with your service? If not, let me know and I'll take a closer look at this ASAP.
Thanks very much for replying. The problem was solved on Wednesday (22 Nov) when our TIVO box reconnected to the internet and we had full services for 4 days.
However, last night (26 Nov) the problem came back and we currently have failed connectivity to the internet - the error is C130 with no availability of Catch Up or On Demand. We are grateful of your offer to help.
Thanks for getting back to me so quickly and sorry again for the continued inconvenience you've been experiencing with your TV service.
I've taken another look and sent some signals to your set top box to try and get this manually connected from our end, if you can reboot the box after reading this to give it a go, I'd love to hear how you get on.
If you're still experiencing issues after that, let me know and I'll arrange for this to be escalated right away.