No you can't. You'll have to keep trying over the phone. VM want to be sure that these controls are being ordered by the customer. I got through at the second attempt I recently made by trying at a less busy time - early morning, late evenings are best. The control arrived by post within a few days.
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I was able to locate your services via your Forum information and have ordered a replacement remote free of charge. This will be sent in the normal post and will be with you in around 5 working days.
If you or anyone else do require any future assistance with ordering a new remote control you can either call us on 150/03454541111 and select option 2 from the main cable menu and then option 2 for TV faults
You can pop us a quick text message to 07533051809 and the text team will take your account information and process your request via text message.