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Brand new installation - error C119

Just received my first TiVo box this morning. Plugged in, used the splitter to share between hub and TiVo box. Switched on the box and it keeps failing at the ‘Verifying’ part at the end. 

Any thoughts??

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Re: Brand new installation - error C119

You did make an activation call?

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Re: Brand new installation - error C119

Yeah I replied ‘go’ to the text message. 

 

Seems to be working now anyway, I signed in to to the virgin tv app on my phone and it seemed to have gave the box a kick up the arse. 🤷‍♂️

Thanks for replying anyway 

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Re: Brand new installation - error C119

Hi Steve,

 

Thank you for coming back to us and for the update.

 

I am glad to hear this has now been resolved, please don't hesitate to give us a shout if you have any further issue's.

 

Kind regards

 

Paul.

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Message 5 of 15
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Re: Brand new installation - error C119

Actually, I have got another problem.

TV guide just says ‘To be announced’ on all channels. 

I’ve tried rebooting the box many times. I have gone in to network settings and the ‘Getting Info’ heading just says ‘Downloading...’ all the time. 

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Re: Brand new installation - error C119

Hi Steve,

 

Thank you for coming back to me.

 

I am sorry to hear you are having issues see the listings, I actually had the same issue yesterday on one of my v6 boxes, I unplugged from the wall left for 5 minutes then plugged back in all OK.

 

Kind regards

 

Paul. 

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Re: Brand new installation - error C119

Ok. Thanks. I’ll try that. 

Also none of the on demand services work either. 

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Re: Brand new installation - error C119

Hi Steve,

 

Sound like could be part of the same issue, I had an exclamation mark before I rebooted on demand didn't work.

 

Kind regards

 

Paul.

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Re: Brand new installation - error C119

Still no joy. 

Unplugged the Ethernet cable and reset, plugged back in and reset. Nothing works. 

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Re: Brand new installation - error C119

Hi Steve,

 

 

Did you unplug from the mains for 5 minutes?

 

Many thanks

 

Paul

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