Box keeps turning on and off

[Katebed2403]

Hi, 

My box appears to have developed a fault where it turns on and off continuously after about an hour's use. No amount on trying to reboot seems to fix it. I've attempted to log onto my virgin account but it's saying password incorrect and I'm still awaiting the reset email.

Any help would be appreciated

[japitts]

Any TV box that's restarting, has a fault.

You can report that, either by calling in (150 from a VM phone or 0345 4541111 from any other phone) or by waiting around here a day or so for staff to respond.

[Alex_RM]

Hi Katebed2403,

Thanks for posting and welcome to our community 🙂

Sorry to hear you're experiencing some issues with the box rebooting.

I've had a look at things from our side, and it does look like an engineer is needed.

Before I can arrange this I'll need to confirm a few details with you, I've popped you over a private message (purple envelope, top right hand corner)

Alex_Rm

[Alex_RM]

Thanks for sending your details over via private message Katebed2403 🙂

I've arranged an engineer visit for you now, you can view the time and date of this via your online account here

Alex_Rm