I have recently joined Virgin Media, tv, broadband and phone. We are trying to watch a film I've bought, with dvd. But films keep stuttering and stalling. This is the first film I bought and it's not a good experience. I am regretting leaving Sky if this is the best Virgin can do.
I'm really sorry to hear you're experiencing issues with On Demand.
I've run diagnostics on your equipment and I've picked up a fault with your input signal levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details and arrange an appointment.
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