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S_and_J
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Blank screen, no sound, menus okay

Help! Last night while mid-programme the sound and picture disappeared. Apps (Netflix) and all menus are still working fine but with no sound. We can’t watch any live TV, catch-up or recordings: the screen is black and there’s no sound, though all programme data appears as normal on pressing Guide.

Having read lots of help threads about similar-sounding issues, we’ve unplugged and replugged the HDMI cable and rebooted the Tivo box about a dozen times - to no effect. On start-up, we get an exclamation mark symbol under the black box where the TV picture should be, which quickly goes away. Nothing we’ve read (including changing Video Output settings) makes a difference.

This has never happened before in 3 years of using the system. Not sure what we can do besides hopefully get a replacement box. Any tips gratefully received. Thanks!

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LittleMick73
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Re: Blank screen, no sound, menus okay

Hi I know it's a pain but the quickest way is to phone and go down the Tv faults route, it will take a week for a virgin person to respond on here, 150 free from a virgin phone or 0345 454 1111 from any other phone, put up with the recorded test nonsense, then ring straight back you will get through to a person eventually and hopefully they will arrange for an engineer to come to you and replace the box.Regards Micky
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Forum Team (Retired) Craig_D
Forum Team (Retired)
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Re: Blank screen, no sound, menus okay

Hi S_and_J

 

I'm sorry for the problems you've been experiencing with your service recently, I've taken a look at this from our end to take a closer look and run some tests, we're not detecting any errors at the moment though.

 

I hope that means that things have improved since your post? If not, let us know and we'll do what we can.

 

Take care

Craig


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