Baby TV blank screen

[AllPointsNorth1]

Hi.  My brother has a subscription in which he has Baby TV on 703; about 30 minutes ago, the channel hung and we now have a blank screen and a very peeved toddler to deal with!   Is anyone else seeing this issue please? We've restarted the box to no effect.  Thanks! 

[newapollo · Accepted solution]

Hi @AllPointsNorth1 

Sorry I can't help with that as I don't subscribe to Baby TV.

I know you're always on the ball, but just in case, have you looked at Check service status at the top of the page? 

If nothing is showing  you could also try the  Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

Using Service Status for my area, Baby TV isn't listed as having any problems.

I'm inclined to think it's a channel issue, however it's also possibly a signal issue, but that usually resilts in pixelation rather than blanks creens..

The screenshot below lists the channels that broadcast on the same frequency as Baby TV on VM's systems.  If they are pixelated it may be a signal issue.

[AllPointsNorth1]

Cheers @newapollo, we've just switched back into the channel and it's back on air, but periodically freezing; no pixelation but it's sort of watchable for now. 

I did use the service status but it showed nothing out of the ordinary.  I'll keep an eye on it and if it blanks again, I'll try the service status line.

Thanks for the assist!

[Hayley_S]

Hello @AllPointsNorth1,

Welcome back, thanks for posting.

I can see that you have been getting help from our forums community members, is this now resolved? I am sorry for any inconvenience caused.

Many thanks,

[AllPointsNorth1]

Hi @Hayley_S,

The problem hasn't recurred, certainly not while we've had the channel on.  The only little hiccups now are the occasional blip in sound or picture quality, but that resolves very quickly with no lasting effects on the channel.  We've run the diagnostics on the box when that happens, and also switched into some of the channels that @newapollo mentioned, which are on the same frequency, and none of those show any indication of disturbance to the transmission.  At this point in time, I suspect it's possibly Baby TV's output which is messed up, rather than anything VM are doing! 🙂

Cheers for getting in touch.

[Natalie_L]

Thank you for letting us know. 

Please do get in touch if we can assist in the future. 

Take care,