They told me bt has banned virgin from showing champions league football! I told her that's not right because it's on bt sport 1 and 3 right now but she was having none of it, just kept telling me bt has banned virgin from showing it so that's why I can't watch bt 2. I couldn't believe she would lie to me like that to get me off the phone so I've put in a complaint
Sorry for the trouble you've had with BT Sports Kev8.
If you haven't already, please check for related known issues on our service status page: virg.in/service. If you sign in from there you can also run tests on your equipment which may offer a solution.
If there's nothing communicated that could be causing the problem don't hesitate to let us know so we can take a further look.
Alternatively you can text our cable-care team on 07533051809 (Mon - Sat 8am - 8pm) or give us a call on 150/ 0345 454 1111.