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newscot
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BT Sport not working

I have 2 TiVo boxes installed - a DCX960 and an 8620

On the DCX960 BT Sport 2 & 3 do not display - they both either display  mixed pixelated picture or the last channel that was being viewed. Both channels work fine on the other box. 

I have restarted the box a couple of times but this has not helped. 

Any suggestions?

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Re: BT Sport not working

Hi newscot,

 

Thanks for posting.

Apologies for the delayed reply and also the TV channel issue.

 

Have you managed to get this sorted since posting? If not, let me know and I'll be more than happy to assist you further.

 

Kind regards,

John_GS
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newscot
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Re: BT Sport not working

Hi John_GS

Thanks for getting back to me. I did spent 40 wasted minutes on live chat the other day with a young lady who, having suggested I reboot everything and change all the cables, then said she would raise it with the technical team who would get back to me within 48 hours. Needless to say, they haven’t but there is some progress of sorts - the two channels in question are both now displaying a message saying there is a fault and to call 150 if the fault persists. 

I have not yet done so. 

Cheers,

Steve

 

 

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Re: BT Sport not working

My apologies Steve.

 

I'll pop you a quick PM so I can get some further details.

 

Kind regards,

John_GS
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