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GaryBraiden
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BBC1 & BBC2 not working (W02) error

BBC channels intermittent, pixelates and then error code (W02) ????????

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japitts
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Re: BBC1 & BBC2 not working (W02) error

Home > Help & Settings > Settings > Reset TiVo.

If that fails, call on 150 from a Virgin landline or 0345 4541111 from any other phone and follow the options for "I have a fault with my TV service"

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Forum Team
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Re: BBC1 & BBC2 not working (W02) error

Thanks for reaching out to us GaryBraiden and I'm sorry to hear of the issues that you've been having with BBC 1 and 2.

 

Has this improved since you posted on Monday afternoon? Did the advice that @japitts gave, help out at all?

 

If there has been no improvement, please can you check to make sure that the white cable(far left of the box) coming out of the box is connected correctly and also the cable that connects to the hub is connected correctly. 

 

Regards

Steven

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