I'm also having this same issue and it's only occured since we had a 4k TV. Sometimes it works, sometimes it doesent. Driving me mad!
Is there a fix?
Sorry to hear about the issues you've had.
Have things improved at all since this?
I have same problem with bbc iplayer, stv player and YouTube. Have tried rebooting from mains.
Very frustrating. How do I resolve?
I am sorry to hear that, are you still having issues with this?
I also have this problem but only on cable v6
I purchased a new 4k TV on black Friday, bbc I player works on normal TV but won't work on cable
I have rebooted connected with new account looked at all settings but still can't get it working good audio just no picture
I get the black screen with sound on BBC iplayer also. Only recently. I would be ecstatic if Virgin fixed it as this thread shows it’s a systematic error.
I changed the HDMI lead and rebooted and this has resolved the problem
I have this same problem. How can it be fixed please?
Thanks for your post and welcome to our community
Sorry for the trouble with your BBC iPlayer, are you still having problems since your post? Have you rebooted the box?
Let me know if you still need help.
I just gave up and switched off completely for a while. When I tried again, it worked without issue. 🤷🏼♀️