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Steve1977
On our wavelength
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Message 11 of 17
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Re: BBC iPlayer black screen

I'm also having this same issue and it's only occured since we had a 4k TV. Sometimes it works, sometimes it doesent. Driving me mad!

 

Is there a fix?

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Forum Team
Forum Team
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Message 12 of 17
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Re: BBC iPlayer black screen

Hi Steve1977,

 

Sorry to hear about the issues you've had.

 

Have things improved at all since this?

 

Thanks

Ben_N

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davidrae1963
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Message 13 of 17
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Re: BBC iPlayer black screen

I have same problem with bbc iplayer, stv player and YouTube. Have tried rebooting from mains. 

Very frustrating. How do I resolve? 

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Forum Team
Forum Team
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Message 14 of 17
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Re: BBC iPlayer black screen

Hello davidrae1963,

 

I am sorry to hear that, are you still having issues with this?

 

Thanks Joe_F

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Shezrab
Joining in
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Message 15 of 17
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Re: BBC iPlayer black screen

I also have this problem but only on cable v6

I purchased a new 4k TV on black Friday, bbc I player works on normal TV but won't work on cable

I have rebooted connected with new account looked at all settings but still can't get it working good audio just no picture

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RogerRoger1
Settling in
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Message 16 of 17
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Re: BBC iPlayer black screen

I get the black screen with sound on BBC iplayer also. Only recently. I would be ecstatic if Virgin fixed it as this thread shows it’s a systematic error. 

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Shezrab
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Message 17 of 17
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Re: BBC iPlayer black screen

I changed the HDMI lead and rebooted and this has resolved the problem

 

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