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Steve1977
On our wavelength
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Message 11 of 21
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Re: BBC iPlayer black screen

I'm also having this same issue and it's only occured since we had a 4k TV. Sometimes it works, sometimes it doesent. Driving me mad!

 

Is there a fix?

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Forum Team (Retired) Ben_N
Forum Team (Retired)
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Message 12 of 21
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Re: BBC iPlayer black screen

Hi Steve1977,

 

Sorry to hear about the issues you've had.

 

Have things improved at all since this?

 

Thanks

Ben_N

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davidrae1963
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Message 13 of 21
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Re: BBC iPlayer black screen

I have same problem with bbc iplayer, stv player and YouTube. Have tried rebooting from mains. 

Very frustrating. How do I resolve? 

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Forum Team
Forum Team
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Message 14 of 21
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Re: BBC iPlayer black screen

Hello davidrae1963,

 

I am sorry to hear that, are you still having issues with this?

 

Thanks Joe_F

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Shezrab
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Message 15 of 21
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Re: BBC iPlayer black screen

I also have this problem but only on cable v6

I purchased a new 4k TV on black Friday, bbc I player works on normal TV but won't work on cable

I have rebooted connected with new account looked at all settings but still can't get it working good audio just no picture

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RogerRoger1
Settling in
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Message 16 of 21
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Re: BBC iPlayer black screen

I get the black screen with sound on BBC iplayer also. Only recently. I would be ecstatic if Virgin fixed it as this thread shows it’s a systematic error. 

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Shezrab
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Message 17 of 21
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Re: BBC iPlayer black screen

I changed the HDMI lead and rebooted and this has resolved the problem

 

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Romaphile
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Message 18 of 21
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Re: BBC iPlayer black screen

I have this same problem. How can it be fixed please?

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Forum Team
Forum Team
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Message 19 of 21
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Re: BBC iPlayer black screen

Hi Romaphile, 

 

Thanks for your post and welcome to our community 🙂

 

Sorry for the trouble with your BBC iPlayer, are you still having problems since your post? Have you rebooted the box?

 

Let me know if you still need help.

 

Kind regards, 

 

Alex_Rm

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Romaphile
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Message 20 of 21
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Re: BBC iPlayer black screen

I just gave up and switched off completely for a while. When I tried again, it worked without issue. 🤷🏼‍♀️

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