Thanks for your post and apologies to hear that you are having an issue with buffering on the iPlayer app.
Have you found this happening any other apps such as YouTube or the Catch Up and On Demand content?
Checking the stats on the box, things are looking in good order in terms of power levels and signal.
I can see the box has been online for a while and during that time a few timeouts have built up. This won't be good for the box so a full reboot with help speed things up. Turn it off at the mains for a few minutes then power back on.
Have you noticed any difference?
Come back and let us know.
Kath_F Forum Team
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Hi Kath_F Could you check my Tivo box please I've been having issues with buffering on a few occasions with BBC iPlayer. It has also switched itself off a few times in to what appears to be standby. I have asked about latter in a different post but with no response.
IPlayer is becoming unusable. Never mind the slow opening time, I consistently get Programme not Available, but load it up on a smart TV, Amazon Fire, whatever, it is there. Once you get into a programme, it always buffers before playing, frequently stutters somewhere and often starts buffering and then says, Something went wrong...Groan.
You'd think a Mod on here would at least answer this problem as it seems very common. In the past the mods have really been on the ball with problem solving, but sadly this doesn't seem to be the case anymore.
Thank you for sending the requested details via PM. I have been able to complete testing to your TiVo® and everything looks as it should. I'm not seeing any issues with the TiVo®--signal levels are good, there are no timeout errors or hard-drive issues seen.
From your PM, it sounds like the Red Button was pressed when you were rewinding a live programme. When this happens, the screen will freeze until the menu is cleared.
The issue with the BBC iPlayer loading slowly is being investigated by our technicians. At this time, we suggest trying the following to help speed up your TiVo® response time:
Home - Help & Settings - Clear or Reset TiVo box - Clear Thumb Ratings & Suggestions - Enter Pin -To proceed - press Thumbs Down three times and then "LAST Ch" button on the remote.
We apologise for the inconvenience this causes. Please let us know if there's anything else we can help with.
Unfortunately, the reply to rgcross won't help at all (BTW you don't need to enter a PIN) as I've tried this every so often, even though suggestions & ratings are turned off, to no effect. I also reboot the box most days and it still can't play iPlayer on any consistent basis. It's ridiculous that Virgin can't correct this continual crashing, hanging, failing to find programmes, as it works everywhere else I've tried.