There seems to be little effort in resolving the problem with BBC NEWS CHANNEL on 601. Your customer service team based in Asia just advises to keep rebooting the box which doesn't work. For me, this channel is the main one I tune into each morning, the alternative being the annoying, advert riddled, SKY NEWS which works perfectly well. Why did you move BBC from 604 in the first place if there is a problem. WHEN and IF AT ALL is it going to b e fixed?
I have to agree with you. This problem has been known for a while and sadly there has been no progress in improving the quality of the channel. If they are struggling to resolve the issue they should at least have the decency to keep their customers informed. I think they may lose one customer if there is no improvement in the next few days.
I have been with Virgin for over 20 years and problems with the Asian based customer services team is ongoing. The only reason I have not switched to SKY is the fact that my daughter took this course last year and found them to be equally bad! It annoys me how Virgin treats loyal customers by charging them high prices and giving them bad service. I am constantly getting mail shots through my door offering new customers more perks than my package at half the price. But this Channel problem could be the last straw. I am looking at Freeview and BT broadband.