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LBMC
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Available service

I’m really posting this as a general question so if not allowed please delete.

My son has had virgin installed in his Street. Was visited by a rep from Virgin who signed them up on a contract with an installation date tomorrow. When he called just to confirm the installation he was told Virgin Media is not available at his address but at house next door! He has a signed contract and a direct debit signed up. Has anyone experienced this?

 

Called several times to Virgin and getting passed  from one department to another with no answers. 

 

 

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LittleMick73
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Re: Available service

Hi try going down the thinking of leaving us route you will get through to a person in the UK who know what they are taking about and hopefully will solve the issue, it maybe your son needs to phone as hopefully he has some from of paperwork relating to what he has signed up to with a ref number.Regards Micky
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Forum Team
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Re: Available service

Hello LBMC

Thanks for your post

Sorry to hear about what happened with your son

Have you both been able to get this sorted out yet?

Regards 

Gareth_L Forums Team

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